Customer Information & Frequently Asked Questions

Access our customer-only information:

Terms and Conditions
Pallet dimensions
Postcode Restrictions
Amazon consolidation locations

Find our more

Edge Transport Management System - Vigo

Access our online job entry system:

Create new consignments
Track existing jobs
View and download proof of delivery
View your invoices

Log in to Vigo

Edge Warehouse Management System - Clarus

Access our online stock management system:

View your stock holding in real time
Advise goods in movements
Create new despatch movements
Run reports

Log in to Clarus

Information Sheets

Check out our individual topic guides by clicking the links below

Topic Overview
Postcode Restrictions List of postcodes that have restrictions on delivery timescales or surcharges
European Freight Guide to manifesting and sending palletised freight to European destinations
Northern Ireland Freight Guide to manifesting and sending palletised freight to Northern Ireland destinations
Pallet Dimensions The maximum dimensions and weight for each of the types of pallet you can manifest
Oversize Pallets Guide on manifesting and sending freight that falls outside of a standard pallet footprint
Surcharges & Extras List of surcharge codes and extras that can be manifested on a consignment to enhance the standard service offer. The charges applicable for these are included on your rate card
Bookings In Guide on Edge booking in consignments on your behalf – charges apply and must be pre agreed
Amazon Guide on manifesting and sending freight to Amazon as full loads or through the Palletline-Amazon consolidation scheme
Fuel Surcharge Calculator Information on how the fuel surcharge mechanism works for your account. This is rate card specific so please contact the Commercial Team for details
Online Portal Use Our guide on using our VIGO portal to manifest consignments, track progress and download proof of delivery information
Freight Presentation Best practice guide for presenting freight for onward transport
Labelling Guide Guide to labelling freight prior to collection
Vehicle Sizes List of the typical vehicle sizes offered by Edge and the Palletline network
Claims Guide Guide on application of the RHA Terms and Conditions and how to claim in the event of damage or loss occurring whilst in Edge’s care and custody
Palletline Introduction to Palletline and the differences to other pallet networks

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